Accomplished product leader with a decade of experience and expertise in eCommerce, Consumer Tech, Fintech, and AI/ML. Currently building the fulfillment business at Zalando, one of Europe's largest e-commerce brands. Previous experience includes leading product management at global unicorns like Zeta and Ola, driving 10X revenue growth and implementing large-scale data science projects. Co-founder of Craftloom.com, connecting artisans directly with customers. MBA graduate with a focus on finance and general management. Passionate about leveraging technology and data to deliver innovative products. Actively engaged in continuous learning, exploring new technologies like LLM and Web3. Let's connect and explore how I can help you. 🙂
Product
I'm building fulfillment solutions for Europe's one of the largest ecom brand
Lead Product Manager (Identity & Ops)
Zeta, is a Banking-as-a-Service (BaaS) unicorn where I led two charters - Identity and Access Management (took from introduction to matured steady-state ~ on track to serve 30 mn+ identities) & Operation Management (operationalised Zeta’s multi-stack banking offerings ~ on track for 10X revenue growth). Defined and owned the product strategy, long-term roadmap, and quarter-wise OKRs for both and directly managed a team of 3 PMs, each owning a specific product objective (pillar). I moved out as I wanted to explore the culture outside India, especially in Germany.
Senior Product Manager (AI/ML)
During my short stint at Ola, I had the opportunity to lead the company's largest full-scale data science and machine learning project. I spearheaded the launch of an OCR (optical character recognition) platform for document digitization and verification, digitising the onboaring flow for approximately 2mn drivers (India, UK, and NZ). The platform was designed to reduce the cost of CVT (customer verification and validation) by 50%, resulting in significant cost savings for the company.
It was an exciting and challenging project, but I was passionate about the potential impact it could have on the company and its customers. With a talented team at my side, we worked tirelessly to develop and launch the platform, leveraging the latest advances in AI and machine learning technology.
Unfortunately, Ola decided to change their work schedule and make Saturdays a regular working day. As I was also pursuing an MBA at the prestigious Indian School of Business (ISB), I found it challenging to balance both commitments. After careful consideration, I decided to step down from my role at Ola. Although it was a difficult decision to leave such an exciting project, I knew that pursuing my MBA would help me grow both personally and professionally.
Co-founder (CPTO) / Product Head
After leaving my position at TCS, I went through a period of soul-searching until I finally found my true calling. Along with a group of friends, I co-founded Craftloom.com, an online platform for handmade products. We were motivated by the plight of the many craftsmen and weavers in India who struggled to make a living due to middlemen who siphoned away their profits. Our goal was to provide these artisans with a direct line to customers and help them earn a fair wage for their work.
Sadly, in 2016, the Indian government's sudden demonetization policy left us unable to sustain our business. Despite our best efforts, we had to make the difficult decision to shut down Craftloom. Following this setback, I shifted gears and started consulting for startups, including Qwikspec, a real estate monitoring SaaS.
Eventually, I joined Wipro's startup team, DeltaVerge, where I played an instrumental role in launching and acquiring four large APAC enterprises. This was a particularly exciting project because it was Wipro's first foray into the SaaS industry. After Wipro, I was presented with an opportunity to head a gaming startup that had been acquired and funded by Delta Corp. In this role, I was able to experiment in ways that I couldn't with Craftloom. I served as the head of Product for two games, Leagueadda.com/Halaplay.com (Daily Fantasy Sports) & Adda52Rummy.com (Rummy), and scaled them to an aggregated user base of 1.5 mn and 3 mn USD ARR.
Unfortunately, Delta eventually decided to sell off the games, and I exited the company. I then began consulting for a few startups, including Impact Analytics, an AI-based retail SaaS, and Beecho, a hyperlocal platform. At Impact Analytics, I launched intelligence-driven retail SaaS products to optimize assortments and inventory allocations for large retailers like Belk, PUMA, and PVH in the US. At Beecho, I helped define the MVP and conducted the first user testing before the onset of COVID-19 forced us to shut down our dreams.
Software Engineer / Product Manager
I began my career at TCS and took on a variety of roles, starting as a Java developer and then moving into QA testing. As I gained experience, I became a subject matter expert for an infrastructure tool, which allowed me to provide valuable insights and guidance to the team.
This last role was similar to that of a product manager for an infrastructure tool. I worked closely with L0 agents to monitor and assess the performance of the infrastructure, gathering their feedback and translating it into actionable improvements for the tool.
Through my diverse experience and expertise in the infrastructure tool, I was able to contribute to the success of the team and help drive meaningful improvements to the tools we were using.